Need help with Pausebar? Just ask.
For setup questions, license issues, bug reports, privacy questions, or refunds, email support and include the details that make the issue easy to reproduce.
Email support
Send a note to support@pausebar.app. You can include screenshots if they are useful, but please do not send sensitive work content unless you are comfortable sharing it.
Why is my break waiting?
Check whether Pausebar is paused or an enabled Smart Pause signal is holding the break. A fullscreen app, call, or selected developer command may still be active. Review one signal at a time, then allow the normal heads-up. The developer setup guide includes a complete check.
My license will not activate
Check that the Mac is online and that you are using the license from your purchase email. If activation still fails, send support the exact error, app version, and purchase email. Do not post your license key publicly.
Can I move my license to another Mac?
A license covers one Mac at a time and can be moved. If you cannot release the old activation or no longer have that Mac, contact support with the purchase email so we can help. Do not buy another license just to troubleshoot a move.
What to include
- Your macOS version.
- Your Pausebar version.
- What you expected to happen.
- What happened instead.
- Steps that reproduce the issue, if you know them.
Privacy questions
Pausebar is local-first and has no account requirement. For details about local data, Smart Pause signals, and payment handling, read the privacy policy.
Read privacy policyBilling and refunds
If you need a refund or help with a license, include the purchase email and approximate purchase date. Refunds are available within 14 days of purchase.
Read refund policy